Returns

 

Return period and eligibility

Right of withdrawal

• You have the right to withdraw from the contract without giving any reason, within 14 calendar days of receiving your order.

• After telling us you intend to return the product, you have a further 14 days to send the item back to FitGolfe.

Condition of goods

• We only accept returns of items that are unused, in perfect condition and with no signs of use.

• You may handle the item only to check its characteristics and how it works, as you would in a physical store.

• If there is excessive use or damage, FitGolfe reserves the right to refuse the return or to deduct an amount from the refund, corresponding to the loss in value of the item.

Packaging and accessories

• We recommend returning items in their original packaging, with tags and accessories.

• The law does not require the original packaging, but you are responsible for keeping the product in good condition until FitGolfe receives it.

• Missing packaging, manuals or accessories may result in a proportional deduction from the refund.

Items excluded from the right of return

We do not accept returns of the following items:

• Goods made to the customer's specifications or personalised items.

• Products with broken safety or hygiene seals (e.g. socks, gloves or underwear).

• Products that are perishable or have a shelf life of less than one month.

Sale or end-of-line products

• For items covered by promotions or discontinuation, FitGolfe may limit the right of return or issue only store credit. This will be clearly stated at the time of purchase.

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Return procedure

1. Return request

• You must register the return request in your customer account or contact our customer service within 14 days of receipt.

• Returns not notified in advance may be refused.

2. Packing

• The product must be carefully packed, preferably in the box FitGolfe sent or in equivalent packaging that protects the item in transit.

3. Shipping and costs

• You can send the parcel to the address provided or request a collection.

• The cost of the return is paid by the customer, except in cases of proven defect or shipping error by FitGolfe.

• FitGolfe provides a prepaid shipping label only in the exceptions above.

4. Proof of shipping

• We recommend that you keep proof of shipping.

• The responsibility for loss or damage in transit lies with the customer until FitGolfe receives the goods.

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Exchanges and refunds

Exchanges

• FitGolfe does not make direct exchanges.

• To replace an item, you should start a return and then place a new order.

Refunds

• The refund includes the price paid for the product and the original delivery cost (based on the cheapest delivery option only). It does not include additional services (e.g. express delivery).

• The refund will be issued within 14 days at most of receiving the returned goods or proof of shipping.

• It will be made using the same payment method used for the purchase (e.g. MB WAY or bank transfer), unless otherwise agreed and provided it causes no extra cost.

• FitGolfe may withhold the refund until the returned goods have been checked and any deduction for depreciation has been calculated.

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Special cases

Error or faulty product

• If the item has a defect or there is shipping error, FitGolfe covers all return costs and replaces the item or gives a full refund.

Damage in transit

• If the product arrives damaged, you must note it on the delivery slip when you receive it and send photos of the damage to our customer service.

• In these cases, the store will claim on the insurance and cover the cost of resending.